Privacy notice
This notice explains how I, Stewart Flack, collect and use personal information on this website and in the client portal. It is written for the Protection of Personal Information Act, 2013 (POPIA).
Who I am
I am Stewart Flack, a consultant based in Durban, KwaZulu-Natal. I am responsible for the personal information collected through stewartflack.co.za.
You can reach me on 060 604 9249 or info@stewartflack.co.za.
What I collect
If you send a package enquiry, I collect your name, business name, phone number, email address, the package and optional extras you want to discuss, and your message. That form is on the Packages page, and the message is sent to me by email.
If we have agreed a package, I issue you a login to a private client portal. There you may send me information about the business — including its name, industry, sites, staff, addresses, and sales team — headline figures you choose to share, how work gets done, what you want to change, who I should meet, a preferred week to start, optional documents, and anything else you add. You log in with an email address and a password. Passwords are stored as a secure hash, not in plain text.
The portal uses a session cookie so that you stay logged in. This website does not use advertising or analytics cookies. The hosting server may keep standard access logs, such as an IP address and the pages requested, as part of running the site.
Why I use it
I use this information to respond to your enquiry, to prepare for and carry out work we have agreed, and to keep the website and portal secure. I do not sell your information. I do not use it to market to you unless you have asked me to.
Who sees it
Enquiries are emailed to me at info@stewartflack.co.za, sent from enquiry@stewartflack.co.za. Information you submit in the portal is stored on this website’s server, and only you and I can see it.
The website is hosted by a hosting provider in South Africa. Enquiry emails are sent to my stewartflack.co.za address with that same host.
I do not share your information with anyone else, except if the law requires it, or if a service I use to run the site — such as hosting or email — must process it for that purpose.
How long I keep it
I keep enquiry and portal information only for as long as I need it to deal with your enquiry or the work, and then I delete it, unless the law requires me to keep it longer.
Your rights
You may ask me to tell you what information I hold about you, to correct it, to delete it, or to object to my using it. Contact me on 060 604 9249 or info@stewartflack.co.za.
If you are not satisfied, you may complain to the Information Regulator (South Africa) on the Information Regulator’s complaints page.
Changes
If I change this notice, I will update this page. This notice is dated 13 November 2026.